If you are unsatisfied with the course and want a refund, you must initiate a return process. Your course pack needs to be returned to us, complete and intact. We cannot offer a full refund for items returned damaged or missing, and replacement charges may be deducted from the course price to reflect this.

To start a return and refund process, go to your account and tap on ‘refund’. You will be issued a refund number and returns label that covers the cost of sending the course pack back to us.

Once your course pack is received, we will refund the card you placed the order with. It can take 5 & 7 days for the refund to appear on your statement. This is in the hands of the card issuer, and we cannot control this. We cannot process refunds to other cards or by other means for security reasons.

We hope you won’t, but we have a 14-day satisfaction guarantee on our courses. You can ask for a refund if you decide it’s not for you. 

You’ll need to return your unused course pack to us, but using our self-serve returns system is easy.